Privacy Policy

1. Introduction

We at Celestial are committed to protecting your privacy and ensuring the highest level of security for your personal information. This policy explains the types of personal information we collect, how we use it, with whom we share it, and how we safeguard it. This policy is interpreted in accordance with the laws and regulations of the Kingdom of Saudi Arabia.

2. Information We Collect

We may collect personal information such as your name, shipping and billing address, email address, phone number, and payment information — provided when creating an account, placing an order, participating in promotions, or contacting us.

We also use cookies and tracking technologies to collect technical data including IP address, browser type, and browsing behavior on our site.

3. How We Use Your Information

• To process and deliver your orders

• To provide customer service and respond to inquiries

• To improve our website, products, and services

• To send marketing communications (only with your consent)

• To provide personalized content, advertisements, and offers

4. Legal Basis for Processing

Processing of personal data is compliant with the Saudi Personal Data Protection Law (PDPL).

5. Sharing of Information

We may share your personal information with shipping and logistics partners, payment service providers, technology and marketing service providers, and regulatory authorities as required by law.

6. Data Security & Storage

We implement reasonable security measures to protect your information and retain it only as necessary for the purposes outlined in this policy.

7. Your Rights

• Access your personal data

• Request correction or deletion of your data

• Withdraw consent at any time

• Contact our Data Protection Officer for inquiries

8. Cookies and Tracking Technologies

When visiting our website, cookies may be stored on your device. Types include:

• Essential cookies: Required for site operation, login, and purchase processes

• Performance cookies: Track navigation to improve site performance (anonymous)

• Functional cookies: Remember preferences and customize user experience

• Targeting cookies: Track visits for re-targeting via Google Ads, Meta Pixel, and TikTok Pixel

9. Contact Information

For any privacy-related enquiries:

Email: support@celestial.sa